FAQs – FREQUENTLY ASKED QUESTIONS

In this FAQ, you'll find the most frequently asked questions and key information about your visit to the Bergson Kunstkraftwerk.

Do I have to pay parking fees even though the barrier opens automatically?

Yes, parking is subject to a fee. The parking system uses automatic license plate recognition, so the barrier opens automatically when you enter and exit.

Payment is made upon leaving the premises in one of the following ways:

- Online using the QR code at the front desk (payment by credit card, Apple Pay, or Google Pay)

- At the parking meters on both sides of the parking lot (payment accepted in cash or by card)

Parking is free for the first 30 minutes; after that, the rate is 1.50 euros per hour. The maximum daily rate is 9.00 euros. If the machine issued a credit slip, it means there wasn’t enough change available. In this case, please simply come to the front desk and present the slip. We will, of course, reimburse you for the outstanding amount.

When is the Bergson open during regular hours?

The Bergson Kunstkraftwerk is open on the following days:

Thursday & Friday: 11:30 a.m. – 8:00 p.m.

Saturday & Sunday: 10:00 a.m. – 8:00 p.m.

We can be reached by phone Wednesday through Sunday during the following hours:

Wednesday: 10:00 a.m. – 6:00 p.m.

Thursday & Friday: 11:30 a.m. – 8:00 p.m.

Saturday & Sunday: 10:00 a.m. – 8:00 p.m.

You can reach us at 089 4444 34800.

The opening hours for individual areas (Atrium, Food Court, Restaurant & Bar Zeitlang, Bergson Gallery), as well as the regular opening hours, may vary due to events and are updated daily on our website. Up-to-date information is always available in the 3-day view at www.bergson.com

What ticket categories are available, and do I have different seats?

Our ticketing system is based on a solidarity-based pricing model, and each guest is free to choose their option:

Fair-Price Ticket:

Ensures fair compensation for all participants. If you’re able to, we’d appreciate it if you’d choose this ticket category.

Social-Price Ticket:

Designed for people with limited financial resources, this ticket enables cultural participation regardless of budget.

Support-Price Ticket:

Supports our Social-Price model and helps make culture accessible to as many people as possible.

Important: Regardless of the ticket category selected, all guests have the same seating options. There are no differences in seat selection.

How can I buy tickets?

Tickets can be purchased online at www.bergson.com/programm or in person at the reception desk. Guests with limited mobility and their companions should contact tickets@bergson.com or info@bergson.com.

Payment options:

Online: PayPal, credit card, Apple Pay, or gift certificate

On-site: Cash, Visa & Mastercard, Girocard, or gift certificate

This is my first time here—what's there to see?

The Bergson Kunstkraftwerk offers a unique combination of culture, art, and enjoyment—with a varied program of events, several galleries featuring rotating exhibitions, and a diverse culinary selection. Guests can purchase tickets to attend cultural events, visit the gallery spaces for free, enjoy a coffee or drink at the day bar, or dine at the Zeitlang restaurant.

A special highlight is the glass elevator next to the restaurant entrance, which rises 25 meters and offers an impressive view of the historic boiler hall. Afterward, you can visit the gallery in the silos on the second floor.

Important to know: We cannot guarantee access to the premises due to regularly scheduled private or corporate events.

Is there anything I should keep in mind when attending an event at a concert hall?

What entrances are there?

Admission to the Elektra Tonquartier (concert hall) generally begins 30 minutes before the event starts. We ask that you arrive on time and take your seat before the event begins. Please do not bring food or drinks into the concert hall. To ensure an undisturbed concert experience for all guests, we also ask that you do not leave the hall while the event is in progress. If you do leave the concert hall or arrive late, we cannot guarantee immediate re-entry.

Depending on your seat, we recommend different entrances:

- For seats in rows 1–10: the lower entrance of the Elektra Tonquartier in the basement of the foyer

- For seats in rows 11–21 and on the balcony: the upper entrance to the Elektra Tonquartier next to the Freiraum

How can I tell if the atrium is accessible?

The Atrium is generally open during regular business hours, but access may be restricted due to private events or closed-door events.

On the website’s homepage, scroll down to find a current 3-day schedule showing the daily opening hours for each area.

Are dogs allowed at Bergson?

Dogs are welcome in the foyer, atrium, and on the terrace. Dogs are not permitted in any other areas, particularly in the restaurant, gallery spaces, and event rooms.

Is the Bergson Kunstkraftwerk accessible?

The entire Bergson Kunstkraftwerk grounds are accessible. Parking spaces for people with disabilities are available on both sides of the parking lot, and there are three accessible restrooms:

- in the atrium

- in the basement of the foyer

- across from the Barbastelle

All relevant areas are accessible by elevator. Our team is available to assist you at any time if needed. Wheelchair-accessible seating at the Elektra Tonquartier can only be reached via the entrance to the concert hall on the ground floor.

Where are the guest restrooms?

- In the basement, next to the Barbastelle

- Halfway up the stairs in the atrium

- In the basement of the foyer

Are there elevators in the building?

Yes, the building has two guest elevators:

- Glass elevator on the right side across from the restaurant entrance (connects to Barbastelle, the Beletage, the gallery in the silos on the 2nd floor, and the salon on the 3rd floor)

- A guest elevator in the gallery stairwell (connecting to the foyer in the basement, both gallery levels, and the 2nd floor/loft)

Where can I find the venue for my event?

The venue for each event is listed directly below the event on www.bergson.com/programm —in the top-left corner, next to the date and time. It is also listed on purchased tickets.

Are the event venues open to the public?

No. The concert hall, the Barbastelle, the Freiraum, and the Loft are accessible exclusively during ongoing events and only to people with a valid ticket. Outside of events, these venues are not open to the public.

How can I download my tickets?

You can download your tickets or add them to your wallet at any time using the order confirmation.

Here’s how to download them:

- Open the order confirmation for your booking

- Click on "View Order"

- Select "Download Tickets"

- Download the tickets or add them directly to your wallet

Please have your ticket ready at the entrance.

An event says "Few tickets available," but I can't buy any tickets. Why is that?

In this case, usually only wheelchair and companion seats are still available. These seats are reserved exclusively for wheelchair users and their companions and therefore cannot be booked through the regular booking process.

Can I return or cancel tickets due to illness?

Unfortunately, tickets that have already been purchased cannot be canceled. Even in the event of illness, a refund of the ticket price is not possible. However, tickets can be rebooked up to two days before the event.

Here’s how to rebook your tickets yourself:

- Open your order confirmation

- Click on "View Order"

- Select "Change Tickets"

- Select the event you want

- Follow the remaining steps in the system

A fee of 3.00 euros per ticket applies for self-service rebooking. If you would like our team to handle the rebooking, the fee is 5.00 euros per ticket.

How do I make a reservation for dinner or brunch?

You can easily make a reservation for dinner at Restaurant & Bar Zeitlang online via OpenTable.

Brunch

Reservations for brunch can also be made easily via OpenTable under “Sunday Brunch at Bergson.”

Brunch Pricing

0–6 years: Free

7–12 years: Children’s price

12 years and older: Adult price

If you would like to pay with a gift certificate, please contact us by phone or email at info@bergson.com. We will be happy to make the reservation for you.

Where can I find the menus for the individual outlets?

You can find the current menus for all dining options at Bergson at any time at: www.bergson.com/gastronomie

There you’ll find the menus for the restaurant, the bars, and other dining areas in the hotel. We’d appreciate it if you could let us know in advance about any allergies or food intolerances so we can best prepare for your visit.

I have requests, comments, or criticism. How can I share them?

Feedback is always welcome at Bergson. Feel free to share your requests, suggestions, or criticism with us via email at info@bergson.com, by phone, or through the feedback box with the feedback form in the lobby.

What is on display at the gallery?

The Bergson Kunstkraftwerk gallery presents rotating exhibitions of contemporary art. All exhibited works can be purchased directly through the gallery.

Is there an admission fee for the gallery?

No, admission is free. All gallery spaces at the Bergson Kunstkraftwerk can be visited free of charge. The gallery is funded through the sale of the exhibited artworks.

How can I learn more about the Bergson's history, vision, and acoustics?

You can find all the important information about the Bergson’s history and vision on our website at www.bergson.com/about. We also regularly host “The Bergson Story,” where you’ll learn fascinating details about the venue’s origins, history, and unique acoustics. You can find the current schedule at www.bergson.com/programm.

What can I use a gift certificate for?

Bergson gift certificates can be used as a form of payment throughout the entire Bergson Kunstkraftwerk complex. Whether for concert tickets, drinks at the bar, or a meal at the restaurant—the gift certificate can be redeemed flexibly for nearly all of the venue’s offerings. If you’d like to pay with a gift certificate, please contact us by phone or email at info@bergson.com. We’ll be happy to make the reservation for you.

Is there Wi-Fi at Bergson?

Yes, the Bergson Kunstkraftwerk offers free high-speed Wi-Fi. Simply select the "Bergson Guest" network. Once the terms of use appear, accept them, and you’ll be able to use the Wi-Fi right away.